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Thinking Forward
Customer service is being re-invented with an attitude that is very different from what we are used to seeing. Companies are beginning to think forward for their customers—to anticipate how they can...
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Thinking Forward
Customer service is being re-invented with an attitude that is very different from what we are used to seeing. Companies are beginning to think forward for their customers—to anticipate how they can...
View ArticleRe-Defining Customer Service
The definition of great customer service is changing…for the better. The Customer 3D™ approach is taking suppliers’ expectations to a new dimension for their customers. What used to be acceptable in...
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Customer Bill of Rights
When President John Kennedy spoke to the U.S. Congress over fifty years ago about four basic consumer rights, it was groundbreaking. Nothing had existed like this previously. Today, however, new...
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Anticipation
The best way to demonstrate that your organization is customer-centered is to be easy to do business with. Recently, we experience a nightmare with a company who has an acceptable tech solution but...
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You Belong with Your Customers
Fascinating studies about cooperation are focusing us on the direct benefits to businesses that will transform their customer strategy. In The Evolution of Cooperation, Robert Axelrod explained his...
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